Exchange and Return

There are a number of specific situations where a product cannot be returned:
When submitting a return request after the specified time, which is 48 hours from the date of receipt.

When the product is used, damaged, or not in the same condition as when you received it.
Specific products such as underwear, socks, free clothes etc.

Damaged products covered by the manufacturer's warranty.
Consumer products that have been used or installed.
Products whose serial numbers have been tampered with or removed.
Products without price tags, stickers, original packaging, or missing any of their accessories.
Fragile products or used as a hygiene product.

If I receive an item that is not working properly/damaged, how can I get my money back?

When you receive the item in a damaged condition or not working properly, you can then return the item to us in the same condition in which you received it and in the same original packaging. It is preferable to inspect the order upon receipt and return the unwanted items with the same delivery representative. As soon as we receive the item, we will inspect it, and if it is found to be defective or damaged, we will immediately begin procedures to return your money to you, whether those you paid for the item or those paid to ship that item and deliver it to you.

The item I received was not the same item I ordered, how can I return it?
First of all, we apologize for this unintended error. In this case, you can return the item in the same condition and packaging that you received it in and send it to us, preferably returning it with the same delivery representative. As soon as we receive the item, we will immediately begin procedures to return all the money you paid to you.



I changed my mind and no longer want the item I purchased, can I return it? How?
Of course, you can return that item that you no longer want to own. We understand the buyer’s right to get exactly what he wants from the goods he wants, in addition to his right to change his mind regarding his purchase of an item. In this case, all you have to do is contact us to cancel your order and we will refund your money in full If you have received the item, you will be able to return it within 48 hours from the date you received it, provided that the item is not

Included in the list of items that cannot be returned The item is not listed with a label stating that the item cannot be returned The item must be returned in the same condition in which you received it and its packaging.
In any case, you can send us an email to info@safwah.us or call us at Orisdi on (412)973 9911.


Can I return clothing and other accessories that I have purchased?

You can return any of the clothing or accessories that you purchased within 48 hours of receiving it, provided that it is in the same condition in which you received it and in its box, and this item is not:
Included in the list of items that cannot be returned The item is not listed with a label stating that the item cannot be returned The item must be returned in the same condition in which you received it and its packaging.